Engineering the 21st Century Service Economy

Outstanding Innovation in Service Systems Engineering Award Competition

Get recognized for your achievements in the application of Industrial and  Systems engineering principles to address real process problems. Apply to the Outstanding Innovation in Service Systems...

Nominations sought for service enterprise engineering award

9/24/2019 By Miranda Buckheit UNIVERSITY PARK, Pa. — Penn State’s Harold and Inge Marcus Department of Industrial and Manufacturing Engineering (IME) is co-sponsoring the Outstanding Innovation in...

Industrial engineering alumnus improves business-customer relations

Shane Ramsay and Miranda Buckheit September 11, 2019 UNIVERSITY PARK, Pa. — Penn State industrial engineering alumnus Indraneel Fuke found a way to combine his engineering and entrepreneurial skills...

New gift will revolutionize service enterprise engineering for new opportunities

Charles Schneider began noticing issues within service industries 40 years ago, and he always has his eyes and ears open for new opportunities to reengineer the sector. Through Schneider's gift, the...

Penn State partners to recognize innovation in service systems engineering

UNIVERSITY PARK, Pa. — At its May 18-21 conference and expo in Orlando, Florida, the Institute of Industrial and Systems Engineers (IISE) partnered with Penn State to recognize the innovative...

We ARE…SEE 360! Find out more about us.

SEE 360 scholars and faculty create real-time scheduling solution for campus snow removal.

SEE 360 scholars improve a Penn State tradition: Berkey Creamery


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About SEE 360

SEE 360’s mission is to contribute to the College of Engineering’s and IME Department’s strategic goals to enhance our students’ fundamental educational experience, awareness of the societal challenge in the U.S. where 80% of the workforce is employed in the service sector, access to the entrepreneurial opportunities of the sector and collaboration with industry and alumni partners to improve the productivity and quality of the service sector.

Welcome to Service Enterprise Engineering at Penn State

Welcome to Service Enterprise Engineering (SEE 360) at Penn State. We encompass the study, design and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.

We work hard to develop teaching resources such as textbooks and case studies containing applications of engineering techniques geared toward solving problems in service industries. For practical experience, we have partnered with businesses to allow our students to develop engineering solutions for their problems and to optimize their services. This includes partnerships with huge, on campus vendors like Beaver Stadium and Berkey Creamery.

In 2018, our Service Enterprise Engineering minor was created to provide students the ability to utilize their industrial engineering knowledge and techniques to optimize processes in hospitals, retailers, financial institutions, banks, nonprofit organizations, airlines and more. Students that complete this minor graduate with the skills needed to enhance the efficiency of any service enterprise.

We invite you to learn more about our mission, research and opportunities. We hope you will consider visiting us in person or partnering with us and our researchers. We are committed to the future advancement of the service systems that drive our economy.

Thank you,

Dr. Vittaldas Prabhu

Director, SEE360


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